Terms and conditions
- Home
- Terms and conditions
1. APPLICATION OF THE GENERAL TERMS AND CONDITIONS
1.1.
These General Terms and Conditions ( “GTC”) govern the relationship between you ( the “User” ) and the International Geneva Welcome Center ( “CAGI” ), ( “we,” “our” ), when you use our website, including our text- and voice-based chatbot (the “Chatbot”), which is accessible online at https://cagi.ch ( “Website” ).
1.2.
Please read these GTC carefully before using the Website. Your access to and use of the Website and the related services is conditional upon your acceptance and adherence to these GTC. Any access by the User to the Website, respectively any use of the Website’s services, constitutes a complete and unconditional acceptance of the present GTC. If you do not agree to the terms of the GTC, please do not use the Website
1.3.
The International Geneva Welcome Center Privacy and Cookies Policy (“Privacy Policy”) forms integral part of the present GTC.
2. TYPES OF WEBSITE SERVICES
2.1.
Visit of the Website .
The User may consult the content made available on the Website without having to use the other services offered on the Website by the CAGI, provided that he/she expressly agrees to the present GTC and the Privacy Policy.
2.2.
Registration forms for the CAGI’s social events and Welcome Programme The User may choose to be automatically invited, by email, to upcoming social events, to the conversation exchange program, to conferences, to the CAGI’s excursions, as well as to the Cultural Kiosk’s tickets special offers, by filling out a dedicated registration form and expressly agreeing to these GTC and the Privacy Policy. The User may unsubscribe from this service at any time by sending an email to communication.cagi@etat.ge.ch
2.3.
Recruitment Platform The User may choose to use the recruitment platform service in accordance with Article 3 below.
2.4.
Visiting delegates . The User of the Website may choose to be redirected to a third-party website managed by the CAGI, available at https://cagi.kalyss.ch/delegate or through the mobile application, in order to benefit from the visiting delegates service, provided that the User expressly agrees to the terms and conditions and the privacy policy relating to this application, available on said application.
2.5.
Social media. The Website contains links to our pages available on the following social media: Twitter, Facebook and Vimeo. When the User uses such social media, the terms and conditions of said social media shall prevail over these GTC.
2.6.
Chatbot. The Website provides Users with a text-based and voice chatbot designed to supply them with general information on, amongst other things, the services offered by CAGI. The text-based chatbot enables the User to ask questions via a text input interface and to receive automatically generated responses in text form. The voice chatbot enables Users to interact verbally with the service via a virtual telephony infrastructure, with questions being asked verbally and answers provided in audio form; it should be noted that Users are not interacting with a real person but with an automated system. Use of the Chatbot is optional and is at the User’s discretion. This service provides, in an automated manner, general information relating to the content of the Website, based on predefined sources. The responses generated are for information purposes only.
2.7.
All of the above-mentioned services are free-of-charge
3. RECRUITEMENT PLATFORM
3.1.
Users of the recruitment platform are divided into two categories: the Applicant (the “Applicant“) and the employer (the “Employer“).
A.
Applicant
3.2.
Provided that he/she expressly agrees to these GTC and the Privacy Policy, the Applicant may fill out a registration form in order to receive, through the email address he/she has provided to the CAGI, a weekly newsletter compiling all the job offers published on the Website.
3.3.
The Applicant may unsubscribe at any time through the link provided by the CAGI in its email communications, or by sending an email to communication.cagi@etat.ge.ch
B.
Employer
3.4.
In order to submit his job offer, the Employer is required to create a user account by completing the registration steps provided for on the Website.
3.5.
The creation of an account is only effective following the CAGI’s electronic confirmation, more specifically, once the account validation confirmation has been sent to the email address indicated during registration.
3.6.
When he/she creates an account and publishes a job offer, the Employer confirms and warrants the following:
- He/she is a person validly authorized to represent (i) an NGO with an up-to-date profile validated with the CAGI as described on the Website, available at: https://cagi.ch/en/conditions-to-cagi-support / or (ii) a Permanent Mission or Delegation included in the list of Switzerland’s Permanent Mission to the United Nations and other international organizations, available
- He/she agrees to act in accordance with the law, as well as with the specific rules contained in these GTC and in the Privacy Policy.
- He/she undertakes to verify that the data he/she submits are at all times accurate and truthful; if this is not or is no longer the case, he/she shall rectify them without delay.
3.7.
The Employer is responsible for the quality, security and confidentiality of the password he/she chooses for his/her account. The Employer must immediately notify the CAGI of any use or attempted fraudulent use or usurpation of his/her password and, more generally, of any breach of account security.
3.8.
The CAGI may block, close or suspend an Employer’s account in the following cases :
- (iv) Any violation of one or more provisions of these GTC, the Privacy Policy or more generally, the law;
- (v) In any other case deemed necessary by CAGI.
3.9.
The blocking, closing or suspension of an Employer’s account may result in the withdrawal of the published offer(s).
3.10.
The Employer may request that CAGI delete their account by sending an email to welcome.cagi@etat.ge.ch. A request to delete an account may result in CAGI removing any posted job listings.
3.11.
When a User’s account is blocked, closed, suspended, or deleted, the User’s personal data is processed in accordance with the Privacy Policy.
4. RESTRICTION ON USE OF THE WEBSITE
4.1.
Users are required, when accessing and using the Website, to comply with the following requirements:
- to not modify or alter the Website, its contents and/or its features in any way whatsoever;
- to not contribute to or encourage anyone to modify or alter the Website, its contents and/or its features in any way whatsoever;
- to not (i) permit direct or indirect access to or use of the Website in a way that circumvents a contractual limitation of use, (ii) attempt to gain unauthorized access to the Website or its related systems or networks, (iii) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying or otherwise data mining any portion of the Website, or (iv) decompile, reverse engineer or disassemble the Website or portion thereof;
- to not use the Website in any way which threatens the security, integrity or availability of the Website; the User shall in particular, not use the Website to (i) store or transmit infringing, libelous or otherwise unlawful or tortious material, (ii) store or transmit material in violation of third-party privacy rights, (iii) store or transmit malicious code, (iv) interfere with or disrupt the integrity or performance of the Website or third-party data contained therein;
- to not load or impede the network traffic and/or data transit from, on and/or to the Website in a manner that is inadequate or greater than that required for ordinary, personal and non-commercial use of the Website, particularly beyond what is required for the display of the content and/or execution of the functionalities of the Website;
- to not send or cause to be sent spam or unsolicited letters and/or emails to any other Website User, nor to us, including our agents, governing bodies and employees;
- to use the Website strictly in accordance with fair competition and the intellectual property regime applicable to the content of the Website;
- to ensure the technical and legal compatibility, including updates of software and devices that are used, directly or indirectly, in connection with, or in operation of, the Website, particularly to display the content and/or execute the functionalities of the Website.
- to not use the Chatbot (i) to transmit content that is unlawful, offensive, misleading or infringes the rights of third parties (in particular personality rights), (ii) for the purpose of disrupting, misusing or compromising the proper functioning of the Chatbot or the Website, (iii) in an attempt to extract, reproduce or exploit, without authorisation, the content or data accessible via the Chatbot, (iv) to introduce viruses, malicious scripts or any other element likely to compromise the security of the Website, or (v) more generally, in any manner contrary to any applicable legal or regulatory provision.
- to not make abusive use of the chatbot, or use it with the intention of circumventing its technical or functional limitations
5. INTELLECTUAL PROPERTY
5.1.
We reserve all of our rights, titles and interests in relation to the Website, including all related intellectual property rights. No rights are granted to the User under these GTC.
5.2.
The Website and its original content, features and functionalities are and will remain the exclusive property of the CAGI and/or its licensors. In particular, the name, logos, photographs, texts and domain names mentioned on the Website are the sole property of the CAGI and may not be used without our prior written authorization.
5.3.
Any reproduction, representation, provision, communication, adaptation, modification, translation, transformation, distribution, integration into another website, commercial exploitation and/or reuse in any way whatsoever of all or part of the elements of the Website is prohibited, except with the explicit and prior agreement of the CAGI.
5.4.
The User grants the CAGI a perpetual, irrevocable, worldwide and free license to use (or sublicence) any information, suggestion, request for improvement, recommendation, correction, as well as any post or feedback provided by the User in relation to our Website.
6. DATA PROTECTION
6.1.
The processing of the User’s personal data in relation to the use of our Website and its services is detailed in our Privacy Policy, which forms integral part of the present GTC.
7. LIMITATION OF LIABILITY
7.1.
The User uses the Website at his own risk. The Website is made available to the User on an “as is” and “as available” basis.
7.2.
The Website’s features are provided to the User without warranty of any kind, either express or implied, including, but not limited to, warranty of fitness for a particular purpose or warranty of third-party rights. In particular, the CAGI shall not be liable for the acts of a third party itself, any external supplier or service provider or any auxiliary.
7.3.
In case of failure, inoperability or any other deficiency of the Website, the CAGI shall not be liable for any consequences resulting therefrom.
7.4.
The CAGI accepts no liability for any direct or indirect damage resulting from the use of the Chatbot, in particular for any decisions or actions taken by the User on the basis of the information provided. The User uses the Chatbot at their own risk and bears sole responsibility for the consequences of using the responses generated.
7.5.
7.5. The responses provided by the Chatbot are generated automatically and may contain errors, omissions or out-of-date information. They are for information purposes only and do not constitute an opinion from CAGI regarding an individual situation, nor do they constitute advice. CAGI therefore gives no guarantee as to the accuracy, completeness or timeliness of the information provided by the Chatbot and accepts no liability for the use made of it by the User, in particular in the event of decisions, actions or omissions based on the information provided. The User is solely responsible for the use they make of the information obtained. In the event of any doubt as to the accuracy or completeness of the information, it is the User’s responsibility to check and verify its content.
8. EFFECTIVESS, ENFORCEABILITY AND SEVERABILITY
8.1.
These GTC, together with the Privacy Policy, supersede all prior terms and agreements relating to the contractual relationship with the CAGI, and are effective immediately upon posting on the Website.
8.2.
The CAGI may amend these GTC or the Privacy Policy at any time. The issuance of new versions of these documents is announced online on the Website. New versions of these GTC or the Privacy Policy are effective immediately for any User upon the date of publishing and shall govern the use of the Website from thereon.
8.3.
If any provision of these GTC is held invalid or unenforceable by a court, the remaining provisions of these GTC will remain in effect.
9. APPLICABLE LAW AND PLACE OF JURISDICTION
9.1.
The present GTC are governed and construed in accordance with the laws of Switzerland.
9.2.
The exclusive place of jurisdiction is the Canton of Geneva, Switzerland, the competence of the Swiss Federal Tribunal being reserved.
10. QUESTIONS?
10.1.
Should you have questions or complaints regarding these GTC, please contact us by email at welcome.cagi@etat.ge.ch, or by phone using the number +41.22.546.14.00.
10.2.
You can also reach us by post at La Pastorale, route de Ferney 106, 1202 Genève.
Updated July 2026